2016 Positive Approaches to Managing Difficult Behaviors

Learning how to interact when clients/customers, colleagues, bosses or staff engage in difficult behaviors is an all-important skill for successfully managing relationships and results.

Dr. D. A. Graham Ph.D., M.Div., MHR , Founding/Principal Managing Consultant of DNA Consulting, LLC.

Dr. D. A. Graham is the Founding/Principal Managing Consultant of DNA Consulting, LLC. He is the former university ombuds officer for Princeton University and California State University at San Diego. Dr. Graham has been in the ombuds field for 10 years. Prior to that, he served five years as a Navy Chaplain participating in Operation Iraqi Freedom and eleven years in the Naval Reserves as a hospital corpsman, participating in Operation Desert Storm. A master creative problem solver, he has worked with several universities, for-profit and not-for-profit organizations to improve human performance through consultation, process design and training.

Dr. Graham is a member of the Trenton School District Board of Education, a member of the board of directors for the Trenton Children’s Chorus and Passage Theatre. He has presented at numerous conferences and conducted many workshops and trainings nationally and internationally on various topics.

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